Shipping Policy

COVID 19 Safety Policy Purchases are shipped from our warehouse in Odisha by reputed courier agencies. Until further notice, all dispatches and deliveries will be delayed due to interruption in logistics functioning caused by COVID 19. Unfortunately, we cannot commit to dispatch or delivery timelines during this time and request you to bear with us. Please refer to our COVID Safety Measures Policy for more details.

Deliveries will be made between 10:00 AM – 7:00 PM from Monday to Saturday (excluding public holidays).

If you are not available to receive your package, please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for the package received by an alternative person.

Neo Sanjivani is not responsible for damage after delivery.

However, all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.

SHIPPING CHARGES:

We ship products throughout India and all orders qualify for free domestic shipping.

However, Shipping and handling rates may vary based on any uncertain circumstances. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Payment Options:

Neo Sanjivani has partnered with a secured payment gateway which is set up to take immediate online orders through the following modes of payment:

  1. Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network.
  2. Visa Debit cards and Master Debit cards.
  3. Net Banking

A full list is available at the time of Check-Out and before making payments for purchases. Please note that for Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

Pricing Policy:

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this website are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will invoice at the price in effect, at the time of shipping. Our products are liable for the GST .

Cancellation Policy:

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

 If you wish to cancel your order, you can do so by sending us an email on neosanjivani@gmail.com. You can also call our Customer Care on +91-9583610400 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order.